Refund policy

At Hulley Jewellery, each piece is meticulously handcrafted and thoroughly inspected before shipment to ensure the highest quality. However, I understand that manufacturing faults can occasionally occur.

• Eligibility for Returns/Exchanges:

  • Exchanges or returns are offered for items with verifiable manufacturing faults. Examples include broken clasps or incorrect soldering.
  • To be eligible, the item must be in its original, unworn, and unused condition, and returned in its original packaging.
  • Altered items are not eligible for exchange or return.                                      

• Process for Returns/Exchanges:

  • To initiate a return or exchange, please contact us within 5 business days of receiving your order via email.
  • In your email, please provide a detailed description of the fault and attach a clear photograph.
  • Once I have reviewed your request and confirmed a manufacturing fault, you will be provided with a return address.
  • Upon receipt, the item will be inspected. I will then notify you of the available options, which may include an exchange or refund (if applicable).
  • Shipping fees are non-refundable.

Repairs

• Manufacturing Fault Repairs:

  • Repairs for verifiable manufacturing faults are provided free of charge if I am notified via email within 5 business days of delivery.                                 

• Other Repairs:

  • Repairs for damage not caused by manufacturing faults will be assessed on a case-by-case basis and will incur a repair fee.
  • The repair cost will be confirmed after inspection.
  • Shipping for non-manufacturing fault repairs will be the client's responsibility.
  • To initiate a repair, please follow the same contact method as returns and exchanges.

• Resizing

  • All rings are made to size. In the case that resizing is necessary, a resizing fee will be charged. Costs start at $35 and will depend on individual needs, with shipping at the client's expense.

Shipping Damage

• Hulley Jewellery is not responsible for any loss, damage, or delays incurred during shipping.
  

Refunds

• Refunds are only issued for items with verifiable manufacturing faults when an exchange is not possible.
• Refunds are not available for change of mind.
• If a refund is approved, it will be processed within 5 business days of receiving the returned item.
• Please allow an additional 3-5 business days for the funds to appear in your account, as processing times may vary depending on your bank.

Important Information

• Please inspect your order upon delivery and contact us immediately if you notice any defects, damage, or have received the wrong item.
• No returns, exchanges, or refunds are offered for change of mind.
• For any returns or repair questions, please contact us.